No delivery 2 weeks past the initial order

Item: FNB (First National Bank)
Rating: 1
Author: Eugene J

Placed an order on 27 Oct 2017, had to follow up on the date of the required 7 working days waiting period for normal delivery, contacted the contact center on numerous occasions escalating every time even speaking to a manager on monday, and still no joy. more so today, the call centre contact is phoning back today on my follow up but sadly the department that is meant to sort out the delivery has not called to date.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

13 Dec 2017, 11:56

Hello acidcoldiam ,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply13 Dec 2017, 11:56

Official

Hello acidcoldiam ,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Eugene J's updateReviewer Update

13 Dec 2017, 15:01

Hi Daffnie, the order has finally moved in to a packed for delivery 12:46 state which i have raised every time i called, and was told that what i am seeing is different from what the call center was seeing. This does not inspire any confidence. Since your call this morning I have had a sms with an incorrect order number ********** 26 at 11:54 but no direct contact. Still no estimated time of delivery.

Eugene J's update13 Dec 2017, 15:01

Reviewer Update