LT
Leah T

1 reviews | Active since Apr 2017

14 Apr 2017, 19:36

No delivery

<p>I ordered online and was ask to provide my address ,then got an SMS on Wednesday 12 April saying that my Order will be delivered that day between 9am to 5 pm only to find out that my Order was not delivered called the number that was provided on the SMS and could not get thru , Then later at night got an SMS saying I should call them or they will cancel my Order , On Thursday morning got an SMS saying that my Order will be delivered that day as on Wednesday the was a delay , got to work and called them to make sure that I will getting my order and the Agent that answered my phone promised that it will be delivered on Thursday for sure , got back from work only to find that my Order was not delivered again , am really ****es off as they promised me to deliver and they never did ... </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 10:39
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)