OM
Odette M

1 reviews | Active since Mar 2009

12 Dec 2016, 16:37

No Delivery

<p>FNB has instructed DSV couriers to deliver my cheque card. A very rude person with the worst telephone manners phoned me on Tuesday 6 December and said my card will be delivered within 3 days. The card has not been delivered and we are closing for the season in 2 days and I will not have my card. Please follow up ASAP.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2016, 14:10
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)