QK
QINISO K

1 reviews | Active since Aug 2014

23 Dec 2015, 09:36

NO DELIVERY

orderred a debit card t o be delivered on the 12th i have not recived the card to date and i still have not recievd a response. i am going out of the country tomorrow i need to have a card becuase how else am i going to have access to my money. i have tried to call the branch three times today there is no answer. i called the call centre there was nothing they could do to help me when i went on their complaints page they will only respond in 24hrs which is ******* i think i pay too much for such horrfying service. i would appreciate having my card delivered today to my work adress

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Dec 2015, 09:45
Official
Hello WATUMI,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 836799.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)