No delivering on promises

FNB is really dropping the ball for me. I have been a loyal customer of theirs for 12 years, but it seems like none of this matters to them. My credit card that expired in Nov 2020 is still not delivered and I have not heard a word of it from them, but my wife received hers on the same account which only expires now in Dec. Really pathetic of a bank that rates themselves as world class. I am now unable to use my credit card as it has expired. So my bank is not providing on their promises, but I need to continue to pay my fees to them even though they do not deliver. How is that TCF. I also have a query on my ebucks rewards that are getting more and more complicated, it would seem as if you lure the client in with all these wonders and then change the goal posts the whole time and the poor consumer is the one that has to suffer. Note: I am looking at other bank where I can move my whole portfolio.