1 reviews | Active since Oct 2015
No Customer Support response even on ***** related issues.
I have been trying to get my account closed for 2 weeks now and I am still struggling to get it sorted. I am currently not in the country and I cannot just walk into the bank branch. I have tried to send them e-mails but I do not get any response at all. The customer service is far below my expectations.
I have also cancelled my credit card which has a ********** transaction on and they just keep on deducting the money of my CC and I cannot even use my credit card anymore, so I have no idea how it is even possible. I have also sent an mail about that and no response.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)