No Customer Support

I have a home loan with FNB since 2014. Recently I purchased a second home with another financial institution, where I got a much, much lower interest rate considering my credit and risk profile which is not any different from my initial purchase.

I spoke to a consultant from the home loan department, where I was advised to send an email to ********** asking them to review my interest rate of 11.6%. I sent many mails requesting the revision. I left requests on their website. All I get is an automated, unattended mailbox confirming receipt of the mail, however no one has contacted me.

I will be forced to switch to another financial institution where my business is acknowledged with the respect and support it deserves if FNB does not intervene and address my concerns.

Regards Disgusted