PD
Petro D
1 reviews | Active since Dec 2024
23 Sept 2025, 11:00
No Customer Service, No Feedback
I am trying to resolve a matter since end of August. FNB urge one to use the FNB App for "easy access and assistance" through secure chat. Which I did. I didn't receive any assistance or feedback when trying to resolve this matter. They love using the sentence "I've escalated the matter, anything else I can assist with" then nothing else happens after that. Nobody gets back to you. It indicates that you are "speaking to a consultant" but it sounds more like a robot generated message. I really don't know what else one need to do. Even if I try to call in, they block you as much as possible.
Helpful (0)
Replies (2)0
Replies (2)PD
Petro D's updateReviewer Update
23 Sept 2025, 12:01 To Whom I May Concern (most probably a "robot",
To be completely transparent, your automated message on Hello Peter that it will be resolve in 5 working days doesn’t inspire much confidence. I’ve received similar responses in the past, yet the issue remains unresolved. I’m not optimistic that this time will be any different—though I would like to be proven wrong. I am trying to resolve this for weeks now. Now I still need to wait another 5 working days.
Please escalate this matter to someone who can provide a meaningful resolution. I am tired of going in circles.
I expect a clear update and a concrete solution, not another generic message from an automated system.
PD
Petro D's update23 Sept 2025, 12:01
Reviewer Update
To Whom I May Concern (most probably a "robot",
To be completely transparent, your automated message on Hello Peter that it will be resolve in 5 working days doesn’t inspire much confidence. I’ve received similar responses in the past, yet the issue remains unresolved. I’m not optimistic that this time will be any different—though I would like to be proven wrong. I am trying to resolve this for weeks now. Now I still need to wait another 5 working days.
Please escalate this matter to someone who can provide a meaningful resolution. I am tired of going in circles.
I expect a clear update and a concrete solution, not another generic message from an automated system.
PD
Petro D's updateReviewer Update
25 Sept 2025, 14:58 I have never encountered such ***********, uninformed consultants in my life. The query that I lodged and tried to sort out, which later turned into a complaint, has still not been sorted out. On Tuesday I was contact by FNB only to be told by the consultant that someone will call me. I have just been contacted again by the same consultant regarding my query and what I asked and what I got an answer for are two different things. According to her, the situation has been resolved, and she feels very impressed with herself. I give up, this situation will never be sorted out. How can a customer trust FNB with larger transactions and issues when something as small as this can't even be sorted out? It is a system issue. This is laughable, I can't believe it. Congratulations FNB, you just gave my trust in you a big blow. Well done.
PD
Petro D's update25 Sept 2025, 14:58
Reviewer Update
I have never encountered such ***********, uninformed consultants in my life. The query that I lodged and tried to sort out, which later turned into a complaint, has still not been sorted out. On Tuesday I was contact by FNB only to be told by the consultant that someone will call me. I have just been contacted again by the same consultant regarding my query and what I asked and what I got an answer for are two different things. According to her, the situation has been resolved, and she feels very impressed with herself. I give up, this situation will never be sorted out. How can a customer trust FNB with larger transactions and issues when something as small as this can't even be sorted out? It is a system issue. This is laughable, I can't believe it. Congratulations FNB, you just gave my trust in you a big blow. Well done.