No customer Service, (how can we help u?)

i had R3500 to deposit first R800 went then R400 at 31/01/2015 07:28am i got a slip that says we are unable to help u now, thank u for using this FNB ATM, and the reminder of the money got stuck in the machine, i had to to shout for help for employees who getting in the branch to come assist me as i had to report to work by 8am, no 1 came, i called my sister to let her know of the problem and she said i must go to work and come to branch when they open to fill in a ATM dispute form, why didn't i get excellent customer service from people who are in FNB brand and logo to say your money is save this is what you need to do? <br> i am going back there at 9am when they open and i will demand to speak to branch manager to hear why did i get such bad customer experience regarding my money that is stuck in their machine, would i have waited there till 9am for them to open to get professional help as they work for the company?<br> FNB how can we assist you? i will in contact with the law firms to get legal advice on how one can be treated with lack of agency to assist someone who just lost thousands in their ATM machine. poor customer service poor management, poor banking dealing with money.