NO CUSTOMER SERVICE EVER

As a FNB client for over 10 years it is shocking how unresponsive and how lacking their customer service is. Calling them is an absolute nightmare you are transferred about 14 times before the stupid automated system manages to direct you to the right place. Once you finally get there you are told to email the specific department. I have emailed in December (no response to date on a separate query) . On my current query i mailed the department Wealthcards@fnb on the 1st of Feb, it is one week later with no response or feedback at all. I have mailed them 3 times thus far, when I call in the callcentre advises they cannot assist it is the email box only who can respond to me.

Pathetic!! if FNB has no customer service consideration then rather be honest so we can move our banking elsewhere who actually cares about their customers! Nothing is worth this grief!!