NO CUSTOMER SERVICE

Seriously FNB, what did I ever do to you? I mentioned that I wanted to open a business account, an agent calls me the next day, beautiful! She tells me she's going to send me an email and follow the steps and send back the supporting docs. I send my ID and business docs and I ASK them which address they want proof of residence for seeing as I resided at a different address when I started my business, so the address I'm at now and the business address on my business registration documents do not match. I have asked them three times already now. I still have not received an answer and my business account still isn't working. This is the email I sent on the 7th of October to ***:

Good day! Please find attached my company registration as well as the front and back of my ID card. I realised I told the consultant who called me that the business address was 4 Hematiet Flats, Kathu, Northern Cape, but on the registration document it still says 11 Bulhoek Street, Vredendal, 8160. I lived in Vredendal when I started the online business, but I have since moved to Kathu. Will this be a problem? My business is completely online so I physically work anywhere. It has been three weeks now and so far my requests have been ignored. I've asked THREE times. No one has responded or called me. My business account is not working. *** FNB.