No customer service!

After being accepted for a device via FNB Connect. I called in and was told it was put on hold due to multiple ordered being processed but they have escalated it. Next minute I get a message telling me my cancellation has been processed successfully.

Congratulations, your order was successful. Reference FNB230717ED339. Look out for more information and special deals from Connect

FNB :-) Thank you for your Telecoms application. Your order number is FNB230717ED339. FNB, a div of FRB Ltd.

FNB :-) Your Telecoms Order No. FNB230717ED339 has been confirmed. Our courier partner will be in touch to arrange delivery. FNB, a div of FRB Ltd.

FNB :-) Telecoms Order No. FNB230717ED339: Cancellation request was processed on 2023/07/20 10:35:27. FNB, a div of FRB Ltd.