No Customer Service at FNB Karaglen

Absolutely useless customer service, actually non existant. Went to the Greenstone Mall branch and then Van Riebeeck Mall (both closed for renovation). Ended up at FNB Karaglen mall (hopefully it's the last time I ever have to go there.) I asked the host if I could use the tellers inside as I was uncomfortable carrying cash on me and depositing at the atm. I went to the tellers. There were 2 tellers there and no clients. A gentleman and a lady. The gentlemen seemed to be busy cashing up so I went to the lady. I explained to her how I had just come from 2 branches that were closed and would like to make a deposit. She asked me how much I was depositing. I told her R5000. She said that's too less I must use the atm, they only accept R20 000 and above but she told me this in a very demeaning manner. I understand policy and procedure but customer service always comes first and making sure it is in line with the policies and procedures. I told her there are no customers here can't she just help me. She **** to me and said their systems won't accept it. I worked in a bank for many years and I know there is no such thing like this. I can't believe what pathetic service this is. She told me again to go outside and use the atm which I did. Can't believe this is how they are trained to treat their clients. I had to use the atm and as expected it spat out the money twice and I had to stand there holding my wallet and swopping notes in full view of everyone. This is not how you treat customers.