No customer service at all

I wish to complain about my experience with FNB over the last 2 weeks. My handbag was ****** with my cellphone and wallet in the mall. Having no means of communication, I cancelled my cards at the ATM.It seems ********** transactions were still processed on both my cheque card and credit card. I went into the branch and informed them accordingly, completed a form and was told it has been submitted. I havent had any feedback regarding this. Secondly the transactions i was shown werent all of them. Now after my account has finally been unblocked which has been an extremely painful process i see a number of other transactions.I have sent numerous queries and complaints to FNB with no feedback or assistance. I have even had a few FNB employees say there is nothing they can do to assist me. I have spent several hours at branches and over the phone, being moved from one department to the next with no resolve. It seems like no one in the branch or on the phone could help and everyone had a different version of the process which left me stuck with no way to sort out my life and continue my responsibilities.I have been through a traumatic enough experience but I honestly feel that FNB has made no effort to look into this and this is obviosuly a priority for me as it is my money that has been taken. apart from that, the lack of understanding in processes and general assistance is really disappointing.I have been a client with FNB from a student and have continued to support and promote the FNB brand. Everything has been done with FNB from life insurance to home loan and to receive such service is really disappointing and frustrating.to date I still havent been assisted in this regard.