DS
Di S

1 reviews | Active since Mar 2019

27 Mar 2019, 17:26

NO CUSTOMER SERVICE AFTER 9X ATTEMPTS

CUSTOMER SERVICE OR RATHER THE COMPLETE LACK THEREOF. 9x I HAVE CONTACTED FNB BIZ BANKING AND STILL IGNORED. I CANNOT PHONE AS YOU ARE PUT ON HOLD ENDLESS AND NO FACILITY NO LEAVE A MESSAGE. THE FNB PLATFORM CONTACT DOES NOT WORK ON CHROME. ON EXPLORER I HAVE SENT COUNTLESS MESSAGES. NO RESPONSE, YOU CANNOT PHONE THE BRANCH AS YOU GO THROUGH TO THE SHUT UP AND WAIT BIZ BANKING. 3X COMPANY ACCOUNTS. INVESTMENTS. PRIVATE BANKING ALL SAYING GOOD BYE TO THIS ONCE GREAT BANK WHO ARE BUSY SPITTING OUT LOYAL CUSTOMERS DUE TO A COMPLETE LACK OF CUSTOMER SERVICE INTEREST. POINT OF CONTACT FNB!!!!...NOT THESE USELESS SITES THAT DON'T WORK AND PHONES THAT GO UNANSWERED.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2019, 09:38
Official
 
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards,  
Hello Peter Complaints Team 
*** (option one)