No customer service

I opened a new account over a month ago and to date have not received my new card. When I queried this I was told that the card is still with the courier and a request was sent to the courier to make delivery. I did not receive any communication from the courier company and followed up today via secure chat. To my disappointment I was assisted by a very unhelpful consultant named Lebohang. She asked for the same details I provided to the previous consultant. When I questioned the reason I was told so that the matter can be sent again to the courier as urgent. When I asked for the matter to be escalated this was not done. I was told that the reason for the delay could be a backlog to which I rep**** I do not believe because a card was ordered after this card and that card was delivered. I then said I will escalate the matter on my own and complain on Hello Peter. The response from Lebohang was and I quote "Pleasure". I was so totally shocked at the reply. Can u take it that FNB do not care if the client complains on social media. Does FNB not need me as a customer. Because from the way this staff member behaved, it makes me feel like FNB does not care about their customers.