No customer service

It is concerning that one has to pay an extra monthly fee for so called special service as a Private Client with your own banker if they are never available. I urgently needed information from my banker, but every time I call (6 times) I get an automated voice prompt my banker is not available and should leave a message or hold. You hold for at least 5 min and still no answer.<br> <br> I called Kiki the Premier Manager and was put on hold for another 5 min with no response.<br> <br> Why should I pay a private client monthly fee for service of a private banker if there is no service?<br> <br> FNB Private Client service is not worth the cost. Either reduce your cost to be inline with your poor service or shape up!<br>