No Customer Service

I app**** online for a cheque account with FNB as im sick and tired of the poor and non existent level of service received from SBSA as I have been a client of theirs for over 25 yrs. A friend of mine suggested I join FNB as they are so \ great \" ito client service!<br> <br> Received a call and was told that i do qualify for an account as well as an overdraft facility.<br> <br> Had to submit my FICA documentation to them on more than 3 occasion and had to phone and follow up on the progress. To a point where I sent an email saying cancel everything as your service is pathetic.<br> <br> Well to date I still dont know whether or not I have an account or not, as no one has given me a debit card, account number or a courtesy call to confirm either.<br> <br> I was told that the card and docs will be sent to the branch, which still has not made contact with me.<br> <br> Guess FNB IS NOT AS GREAT AS EVERYONE MAKES THEM OUT TO BE. If this is the way you handle new clients, i dont want to be an existing one."