No customer service

I visited the Parow Centre branch where I was put through to the housing finance department as I wanted to know if there is anyway that I am covered for retrenchment, if we can look at recalculating or decreasing my monthly instalment as I visited three banks who will willingly look at recalculating my instalment Glory Masha was so rude she spoke while I refused to listen to me I asked to speak to her manager she advised they are in a meeting I asked her to hold where I consulted one of the consultants in the branch I stepped away from the phone and could still hear her screaming at me she was extremely rude I feel humiliated, I come from the banking environment and the service environment, I have never come across such rudeness and poor customer service, I would like to take my business elsewhere, please email me a settlement letter as well as a copy of the call as I know a copy of the call can be made available on my request thank you.