No Customer Service

I ordered a Petro Card from FNB on 23rd May '15, this account was already linked to my Credit Card so I just needed an actual card to use this facility, the Consultant assured me that it would be delivered in 5 working days to the Kenton on Sea,Eastern Cape branch. After 5 days I phoned to check where my card is and they told me that my cell nr was captured wrong and they couldn't phone me, I repeated my cell to them and they said in the next 5 days delivery would be made and they will put an rush on it. Another 5 days passed, I phoned them again and they told me that they could not deliver to Kenton so I asked for Port Alfred. Needles to say nothing has arrived yet and it has been a month since my first request!!! In all the advertising for FNB you hear promises of good customer service, what a load of bull!! I definately did not get any