1 reviews | Active since Oct 2011
No customer service!
I have been with FNB for a while now and i have always been happy! But recently they have been phoning and sending sms that they want me to upgrade to Gold Cheque account! After doing the math and getting another sms from them stating that i will get a R250 checkers voucher i decided to go ahead with the upgrade. I then took a small loan to boost my credit score because i dont have any accounts.
Its been almost a month and still no voucher. I want to change the date for my debit order but the call centre is bugged, after you enter your ID number the call just dies. Decided to go to the branch to get some help,only to be told that they cant do anything about the debit date because i must phone loans department,and they know nothing about checkers vouchers.
Since then i have sent emails No response Treid calling again Phones just die
Does service delivery die when you upgrade,and was the checkers voucher just a lie to get people to upgrade? YES!
Time to go back to Capitec.
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)