1 reviews | Active since Jul 2011
NO CUSTOMER SERVICE
We have been trying for months now to either get our Foregin Exchange Account statements emailed to us or for someone to explain to us how to do it on online banking because we just cannot find how to do it.
We have sent numerous emails and made numerous phone calls to Tammy but with no response.
I eventually got hold of her yesterday and she promised to email the statements through to me but she had no idea how we could do it ourselves on online banking. I still have not received the statements and cannot get hold of her this morning!
I am so tired of this pathetic service from FNB!!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)