No customer service

Worst, worst,worst experience ever with FNB. This is now 3 weeks after the 1st incident...being transferred from one division to the next and back to where I have already been and having to tell each consultant the same thing over and over. Not to mention I had used all my airtime twice trying to get this resolved. FNB client service has had me in tears and half the agents at FNB has no idea what they are talking about and everyone tells you something else… are you not all using the same systems?? How is it that the client can tell you from day one that the issue is not a card issue but it takes a 2nd dispute form to prove this to FNB!! And why if you have reported a ********** merchant does FNB allow the same merchant to access your account again after you have cancelled my card!!! Are there no security measures in place to prevent a *****ulant merchant from accessing your account after you have already reported them. Really...does Deyuantongyauoy sound like a legit merchant!!! So frustrated and dissapointed by FNB!!