NO CUSTOMER SERVICE :-(

Good day<br> I visited FNB Constantia a month ago<br> Filled in a form for an Online reversal, the bank said I would get some feedback in 7 days, and the entire process takes up to 30 days. On the 7th day I called Online reversals, the agent said I must not worry everything has been logged his sure they will call me the next day , No call received. Called them 2 weeks later again,said they cant assist me as I don't have a reference number, yet the I was assisted the 1st time I called.<br> aDvised to go to FNB Constantia, the lady who assisted me was on lunch. Unfortunately I couldn't wait, Now its a month later FNB Online banking has still not called me back with any kind of feedback. <br> I paid the pool man R20 000(made of 2 payments of R10 000. He hasn't finished the job and keeps lying about his coming back to sort it . I asked FNB to have the one amount reversed if possible- and there is a charge for this whether it gets reversed or not, so it doesn't matter either if you get customer service or not...All I wanted to do was give him a fright so that he could finish his mess! Even if the bank kept the money and released it after he was done. Its obvious that its way to late right now