NO CUSTOMER SERVICE

2ND REQUEST Edith Sibanyone Retail Segment FNB Bank City Simmonds Street Johannesburg EDITH PLEASE CONFIRM RECEIPT OF THIS EMAIL AND YOUR ACTIONS TAKEN

REGARDS

On Wed, Jul 3, 2024 at 10:29 AM Thea Lategan <***> wrote: Good day Edith, Please urgently use this email to communicate with David....he will give you the banking details they used to refund me the money

Due to security reasons he need you to give him the booking no and pin code for the booking..... Booking Confirmation CONFIRMATION NUMBER: 4524.917.027 PIN CODE: 8281

Regards Thea Lategan

On Wed, Jul 3, 2024, 9:52 AM Booking.com Customer Service <***> wrote: Booking.com

Dear Dorathea Antoinetta,

Thank you for choosing Booking.com.

We are writing to you regarding your reservation *** at London House, check-in date 2024-05-01, and check-out date 2024-05-04.

As per our recent phone conversation, if you wish us to communicate with someone on your behalf, they need to contact us and provide us with your booking details at any contact/email exchange:

•Confirmation number: • PIN number: Your name

In the meantime, I'm confirming that I just requested the relevant department to verify if it's possible to retrieve the data you requested from our systems so that we can help you resolve it. I'll get back to you as soon as they reply.

Once again, I apologise for any frustration or inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

-- David G. Booking.com Customer Service Team