RE
Ronald E
1 reviews | Active since Sept 2020
15 Mar 2023, 13:08
NO Customer service
FNB never disappoints with their total lack of customer service. Even their customer complaint center ignores complaints. I logged a complaint on 10 March 2023, on behalf of Germiston South Primary School, but a week later I am still waiting for a response. Not a single email or phone call has been received. What is the point of sending requests to FNB??? Your request will be ignored, and when you complain, you are still being ignored!!!!
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Ronald E's updateReviewer Update
17 Mar 2023, 13:48FNB not only does not attend to complaints, they will lie about providing feedback. After my post I received an email stating I would be contacted within 24 - 48 hours, I then received an email stating they could not get hold of me. My phone records for both my work and cell number shows NO calls from FNB. On top of this, how is it possible they cannot contact me via email, yet they are able to send an email to say they cannot get hold of me????? I have had enough of FNB, and will now proceed to log a complaint with the banking ombudsman, and at our next general meeting propose our accounts to be moved to another bank.
RE
Ronald E's update17 Mar 2023, 13:48
Reviewer Update
FNB not only does not attend to complaints, they will lie about providing feedback. After my post I received an email stating I would be contacted within 24 - 48 hours, I then received an email stating they could not get hold of me. My phone records for both my work and cell number shows NO calls from FNB. On top of this, how is it possible they cannot contact me via email, yet they are able to send an email to say they cannot get hold of me????? I have had enough of FNB, and will now proceed to log a complaint with the banking ombudsman, and at our next general meeting propose our accounts to be moved to another bank.