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Anja T
1 reviews | Active since Apr 2018
23 Oct 2019, 09:48
no customer protection / service
Since I have been a victim of ***** and have proof that I have cancelled my card numerously on cellphone banking, on voice recording the bank refused to refund my money. They never looked at the footage. What they make in 3/4 months out of me they cant even refund me, but forgot how long I have been a client with them. I will close my account and FNB will never see me again, this is one bank that does not protect their clients. PLEASE THINK TWICE BEFORE BANKING WITH THEM.
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Oct 2019, 13:31Good day Anja Truter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your complaint and noted that it had reached a deadlock and that you have addressed the matter with
the Banking Ombudsman.
Kindly liaise with the Banking Ombudsman for an update on the matter.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your complaint and noted that it had reached a deadlock and that you have addressed the matter with
the Banking Ombudsman.
Kindly liaise with the Banking Ombudsman for an update on the matter.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Oct 2019, 13:31
Official
Good day Anja Truter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your complaint and noted that it had reached a deadlock and that you have addressed the matter with
the Banking Ombudsman.
Kindly liaise with the Banking Ombudsman for an update on the matter.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your complaint and noted that it had reached a deadlock and that you have addressed the matter with
the Banking Ombudsman.
Kindly liaise with the Banking Ombudsman for an update on the matter.
Regards,
Hello Peter Complaints Team
***
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Anja T's updateReviewer Update
23 Oct 2019, 13:41I have liase with the Ombudsman and they giving me the same feedback as you guys, which does not help me at all.
You didn't even look at any footages or screenshots I have provided or look on your cellphone banking side or listen to your own recordings to see what I mean, but as mentioned I don't want to be a client of FNB anymore, I have been a client for a long time and you make that money out of me in a couple of months, so I will go to another bank because of this. I just want everyone to know, even if you have screenshots, even if the conversations is recorded, even if you have cellphone banking, your money is still not save and this bank does NOT fight for your clients or protects you, they will rather just say the norm "Apologize for any inconvenience caused" Well this is not going to help me because my money will never be save again with you
You didn't even look at any footages or screenshots I have provided or look on your cellphone banking side or listen to your own recordings to see what I mean, but as mentioned I don't want to be a client of FNB anymore, I have been a client for a long time and you make that money out of me in a couple of months, so I will go to another bank because of this. I just want everyone to know, even if you have screenshots, even if the conversations is recorded, even if you have cellphone banking, your money is still not save and this bank does NOT fight for your clients or protects you, they will rather just say the norm "Apologize for any inconvenience caused" Well this is not going to help me because my money will never be save again with you
AT
Anja T's update23 Oct 2019, 13:41
Reviewer Update
I have liase with the Ombudsman and they giving me the same feedback as you guys, which does not help me at all.
You didn't even look at any footages or screenshots I have provided or look on your cellphone banking side or listen to your own recordings to see what I mean, but as mentioned I don't want to be a client of FNB anymore, I have been a client for a long time and you make that money out of me in a couple of months, so I will go to another bank because of this. I just want everyone to know, even if you have screenshots, even if the conversations is recorded, even if you have cellphone banking, your money is still not save and this bank does NOT fight for your clients or protects you, they will rather just say the norm "Apologize for any inconvenience caused" Well this is not going to help me because my money will never be save again with you
You didn't even look at any footages or screenshots I have provided or look on your cellphone banking side or listen to your own recordings to see what I mean, but as mentioned I don't want to be a client of FNB anymore, I have been a client for a long time and you make that money out of me in a couple of months, so I will go to another bank because of this. I just want everyone to know, even if you have screenshots, even if the conversations is recorded, even if you have cellphone banking, your money is still not save and this bank does NOT fight for your clients or protects you, they will rather just say the norm "Apologize for any inconvenience caused" Well this is not going to help me because my money will never be save again with you