No customer loyalty

<p>So i went with my business partners to FNB lifestyle and opened an account. The lady said she would activate the email so i can receive the statements month end which was not done. I discovered this on saturday 3 june 2017 when i went to Irene. So i got to FNB Irene and when my ticket number was called so i went to the lady who asked for my ID which i provided. she then took my ID and said i am coming back. i sat at her helpdesk waiting for 20 minutes with no clue wat was going on. I went to relationship banker who went to her wherever she was only to come back and say no mam we cant help you. i was ****ed off after sitting for so long no knowing. I have been with FNB 12 years and now i think its time to move on...their service is just the worst.</p>