1 reviews | Active since Nov 2011
NO CUSTOMER EXPERIENCE AT ALL!!!
<p>The reason why Capitec was voted best banking is because of the experience that we go through as your customers. From a person that works with clients and knows that their happiness means a world to me i was shocked beyond and comprehension. I went to FNB the line was really long outside for deposits so i went into the bank. </p> <p>1. There are no signs or boards that state that in the branch you cann only deposit money from R10 000??</p> <p>2. The gentleman and the lady that works in that department need to learn customer experience. </p> <p> </p> <p>youu do not belittle your clients. It really does not matter wherethe you are depositing R50 or R10000 we all deserve respect. To be spoken to in that manner is uncalled for. then they ignore me???</p> <p>Moving to Capitec is easy but there are some issues that need to be addressed. This goes to top managment of the branch. The was a lady walking about the bank not sure if she is the supervisor or manager but she could hve also explained that we (people who have small change) dont need to be in the branch to deposit our change </p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Hello Peter Complaints
Naomi Petersen
*** (option one)
Thank you Naomi,
The branch manager did call me to ask what had happen and that she will speak to all parties concerned. It is unfortunate to learn that you can only deposit inside the back monies from +R10 000. What I know about the other banks is that you get charged more if you deposit inside the bank. Queues month end are crazy. I think that going forward I would need to either go to Woodmead or Sandton where I will be getting exceptional services. Unfortunately many years into our democracy its sad to see that in townships we dont get good services and its something that has been happening and will continue to happen. For that i will not change my rating.
Thank you Naomi,
The branch manager did call me to ask what had happen and that she will speak to all parties concerned. It is unfortunate to learn that you can only deposit inside the back monies from +R10 000. What I know about the other banks is that you get charged more if you deposit inside the bank. Queues month end are crazy. I think that going forward I would need to either go to Woodmead or Sandton where I will be getting exceptional services. Unfortunately many years into our democracy its sad to see that in townships we dont get good services and its something that has been happening and will continue to happen. For that i will not change my rating.