GN
Grant N

1 reviews | Active since Sept 2018

22 Oct 2018, 13:10

No CUSTOMER CONSIDERATION WHATSOEVER

Get *****ed around by FNB Credit Department and then only sort this out today was approved on Thursday actucally i had to call to get the quote given to me now i am leaving on business Wednesday night until the new year now i will not know where i am to take delivery of the card when telling them i must be inconvinienced yet again and get told by Halalisani Motha that i will need to wait 5 days after being told 3 so who is lying no consideration for Premier Banking Clients whatsoever i think i am going to go elsewhere if this is the level of Service i am getting. Colleauges inform me they tell other banks that they are going to be away and other banks make provisions for card to be delivered earlier to the customer and i get treated like this!!!! Really FNB!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Oct 2018, 13:50
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)