No customer care at all***0

I wish I could give them even worse then this ,so Jan 26th I get payed my bank I use is fnb in South Africa I pay few things via the banking app and then go to the shops as I'm a the shops I see a transaction for 6000 rand I ignore it as I know I won't pull that and most probably number crossing ,never the less proceed to go to ATM to take 1000 ATM says I can only take 400 I'm confused check the banking app six thousand pending no description no confirmation to me or confirming if it is me just allowed I the. Go to a branch in promenade they put ne on the line with the fruad department all they ask is did you make the transaction,I say no, they ask again ,I say no ,they give me incident number till today nothing from them I ask if they CN cancel it and reverse it as it's showing pending with no details asol to who what or where

PLEASE STAY away from FNB your money isn't safe there and they could care less