JJ
Johannes J

1 reviews | Active since Feb 2018

20 Feb 2018, 20:13

No Credit card

Did my aplication on the 1st of February for an credit card. The bank phoned me and did an verbal conformation and told me my card wil be deliverd soon. Went back to the bank to be told that my request has been canceld. They told me i must do a new aplication on the 15th of Feb and i am stil waiting for the card. I just dont understand why i must wait so long for an credit card. Please hellopeter can u assist me

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Feb 2018, 08:45
Official

Hello Jurgenbarnard66,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***