MA
Mik A
1 reviews | Active since Jul 2011
12 May 2015, 08:16
No cooling off period allowed
I app**** to increase my overdraft. Yesterday they called to say I had been approved for more than I app**** for and wanted to know how much I wanted. I told them over the phone but had no time to think about it as they wanted an answer immediately. They put the limit in place and afterwards I had time to think about it and wanted to change my decision. I was told I can't undo a decision I made just yesterday. Also, I have received nothing in writing to confirm the terms of this new arrangement and I have not signed anything. My feeling is that one day later I should still be able to change my decision. Do I not get a cooling off period in terms of Consumer Protection Act?
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Replies (1)FNB (First National Bank)'s replyOfficial
12 May 2015, 09:39Hello MC123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681744 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681744 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply12 May 2015, 09:39
Official
Hello MC123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681744 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 681744 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
