No Contact No Help

I made a complaint on Hellopeter regarding the fact that you can't get through to the relevant departments when it comes to FNB.

After my complaint last time I was contacted by a very friendly person that gave me advise and contact numbers for the department I wanted to talk to.

I still can't get though, they keep on transferring me from pallor to post with no success. Most of the time when the transfer you the phone rings once or twice and then goes dead. Even if you phone the direct contact number that was given. Even going into the bank itself gets you nowhere.

Today I tried to contact the through secure chat on the app regarding penelties I received on my account due to lack of funds. I was still busy responding to the consultant and the chat was ended.

I then called them regarding the same thing and half way through my explanation the line went dead.

They charged me R180 for a amount that was bounced, but actually it wasn't bounce it took the account into a minus. Then I was charged R45 and R90 for purchases that was made before, when funds where still available in the account.

They penalize you for having no funds, but if you can get through to them to make arrangements it can help. Just shows you when you are like myself being unemployed they are willing to do nothing and charge you for it!!!