RM
Raees M

1 reviews | Active since May 2017

06 Jun 2017, 09:58

No contact, No feedback, Empty Promises

<p>I am totally appauled by FNB's service i have logged two call me back requests and lodged a complaint and still no response from their side.</p> <p>I have 3 requests that need urgent attention but I think i need to change banks this is ridiculous.</p> <p>Useless sales agents, call centre agents that dont know anything I'm not sure whats happening. </p> <p>SPoke to a gentlemen yesterday Videsh promised he will call me back before close of business I am still waiting. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 12:06
Official

Good Day,

We truly regret taking note of your experience; thank you for bringing this to our attention.

I have escalated the matter to a subject matter expert to investigate and provide you with feedback and a resolution.

I do apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Naomi Petersen

***(option one)