1 reviews | Active since Nov 2014
No contact made
I went on Sunday 26th to the Lynnwood branch to find out what the process will be to get an additional credit card and the lady at the branch helped me so efficiently with filling in the forms and emailing them to the credit card department and she explained that I would get a call on Monday during the day to confirm a few details and to order the card. Till now I have not received any call or email from your credit card department and I feel this is truly unacceptable!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)