1 reviews | Active since Mar 2012
No Contact, help or change.
<p>Last week I could not get hold of the Carswald Branch to order change and was told by FNB that the direct numbers do not work anymore BUT no one can provide me with a number to get hold of the bank either. </p> <p> </p> <p>This means I need to drive to the bank, try and get change, get turned away because I did not call in to order change and then return the following day to wait in a que again to collect the change.</p> <p> </p> <p>And FNB wonders why I loose my **** with them?</p>
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)