CL
Cornelius L
1 reviews | Active since Apr 2020
01 Jun 2020, 20:21
No Contact Apps is failing customers
I am tired I have been speaking to consultants on secure chat wanting to stop and reverse a debit order , I have been asking for a full statement on my covid 19 loan , I have been trying my upmost best to chat to these secure chat people they were going to email me within 48 hours it is now day 12 this is ridiculous how can a bank not communicate with their clients in a proper manner you cant get hold of them on the phone their apps is no longer user friendly branches are closed no helping hand anywhere from a friendly bank to no communication !!!
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Cornelius L's updateReviewer Update
02 Jun 2020, 10:44If this continues you might as well close your doors permanently , I have never experienced such total lack of interest in your customers in the last 20 years I have had my account with you ever since this pandemic there is no communication
CL
Cornelius L's update02 Jun 2020, 10:44
Reviewer Update
If this continues you might as well close your doors permanently , I have never experienced such total lack of interest in your customers in the last 20 years I have had my account with you ever since this pandemic there is no communication