No contact

I have had an issue with my revolving loan for the past 4 months now; I have spoken to two different premier bankers who both gave me different reasons as to why there was an issue. I asked one premier banker to log a formal complaint on the 29th September 2023, as I was accused of missing a payment, yet all my invoices show no arrears. I was advised that FNB complaints would contact me in 3 days, it's been 2 weeks... I was called by a third premier banker, and she was just as unhelpful, stating that they have to log it with the revolving loan desk and that they would contact me in 48 hours, I am still waiting a week later for them to contact me. I am absolutely disgusted in the way I have been treated, your premier bankers are useless, your online chat is just as useless, both of which basically imped that this issue is not their issue to solve; so No One In FNB Takes Responsibility To Get This Fixed For The Customer, its always someone else's job. I am very disappointed in the level of service provided by FNB, your premier bankers and complaints team, who I haven't heard a word from.