No Consultant to open an account

I needed to open a cheque account during my lunch break at O R Tambo International Airport and experienced the most shocking "service" or lack off ever. I sat in the queue for 15 minute without no one firstly acknowledging my presence or asking what I needed to do. Eventually I get to the consultant Sbongile who advised me that she doesnt open accounts and that the person that opens accounts was on lunch and that I must come back later. I then requested to speak to the branch manager David who looked lost himself and seemed to have no idea what was happening in his own branch. i wasted 30 minute of my time at that branch and still do not have an account. How can a bank branch not have a person opening accounts at any point? When asked that question I was answered with a terrible attitude by Sbongile advising that "well they work in shifts and they was nothing they could do I must just come back later" Shocking shocking behavior.