1 reviews | Active since Jun 2014
No consistency with home loan applications
I was told in April by an FNB loans processor that my life and disability cover policy (taken out by my employer) would be in order for my home loan application. Now my bond attorneys are having trouble submitting the bond application because FNB says they cannot accept this policy.
My colleague who already has a bond with FNB used exactly the same policy and his application was approved. Another colleague also used this policy and was approved at SA home loans.
Why would FNB not accept my application and accept the other person's application?
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)