NO CONSIDERATION TO THE OLDER GENERATION

Been trying to obtain my Credit Card Statement as per previously obtained. Initially was getting it via post, then it changed to email and now, I am forced to get it via internet banking or via the FNB App. So if one does not have either, one can't get your credit card statement. You can't even get telephonic customer assistance, if you don't have either of those two. Yet telephonically, they can increase your credit card limits, these systems makes me wonder sometimes. So beware older generation in getting a service from FNB, if you not prepared to adhere to their so called modern systems (in my point of view, they only want to deal with a generation that maybe have less life experience, so they can exploit them).