CR
Charne R

1 reviews | Active since Mar 2016

04 Mar 2016, 09:32

No confidence

I went into the Randpark ridge branch on the 29th of December 2015 to switch my salary and debit orders from my old bank to Fnb, to date my salary has not been switched, however my debit orders were without notifying me, my account is now in a deficit because my salary is still in my old account, I called in to complain however no-one has bothered to resolve the issue, to date I have received very bad service from Fnb especially the cresta branch. I app**** for an overdraft and a credit card, lindiwe assisted me, instead of telling me that she made a mistake she blames me , humiliated me, laughed at me. No apology was forthcoming.<br> <br> I will not recommend switching to Fnb to anyone! <br> <br> No one gets back to you even after they say they will including the call centre but I guess it's because we aren't premium clients.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 09:53
Official
Hello C@vanrensburg,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882323.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)