No concept of customer service

Good day

I bought my existing home via ABSA as my application with FNB was taking too long. I have now app**** for a home loan switch by once again the process is taking way too long. There are endless requests from FNB which are not relevant to the application like the most recent where I was asked to contact the commercial property division After speaking to the relevant consultant he also advised that it is not something that should have been referred to the commercial property unit. I need this process to be expedited to resolution much quicker that it is currently taking.

If I do not receive a timeous resolution and feedback then I will seriously consider moving my second bond and switching over to ABSA. I expect better service as I have been with FNB for more than 15 years now.

I await your prompt response. Kind regards