No compassion

Item: FNB (First National Bank)
Rating: 1
Author: Jackie J

Guys I am heartbroken and horrified I contacted FNB a few times that I was unemployed however this afternoon I get an sms that I will be handed over due to my overdrawn account I am unemployed I only have a uif payment in Feb ... I cant even contribute to my 20 month old child ... There is simply no compassion anything from their side So again I contact secure chat and he tells me to contact CCB Or CCD I can't even phone them as my phone is suspended Al I need is some kind of arrangement I know business needs their payments but what must I do I can send all the proof I'm horrified ... I've been with FNB for years I'm been with my company over 8 years do you think I was thinking I'm going to be replaced by a flippen 24 year old when I am only 34 ?????

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Feb 2020, 08:59

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply03 Feb 2020, 08:59

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Jackie J's updateReviewer Update

07 Feb 2020, 13:25

Guys I was promised that the credit card collection team would call me so I can make arrangements via BONOLO please note this has still not been done and now being threatened by legal action
I really am horrified

Jackie J's update07 Feb 2020, 13:25

Reviewer Update