No communication/help regarding my Unemployed status

Good day,

I was retrenched end of May 2020 due to Covid-19 taking a toll on all business. In early June 2020 I submitted all my documents (employment certificate, UI-19 form and retrenchment letter) i also called FNB and spoke to numerous call centre agent that promised to urgently submit my application,one agent went as far as to inform me I have only CREDIT LIVE cover on one of my 4 products with FNB. It's now the start of September 2020 and all I got from FNB is reference number and a warning automated email. FNB debt my account every month with no regard where my next debt money will come from, the also debt my account for the COVID release scheme in the middle of the month. i even went as far as using their online chat facility with no proper help. this is a common trend with FNB for one of their long standing clients. i need urgent help.