No communication with client and no reversal for ********** payments.

My dad is 71 a person took his card and subscribe to **** sites. My dont even know how to work a sell phone more have a email address. After my dad moved to my brother we found out a person stole my dad's card subscribed to **** sites. We went to FNB to report that *****. We asked them to investigate the *****e. It's a month later no phone call nothing. They didnt even disputed the payments to reverse them! They just gave him n new card.Bad service.