No communication whatsoever

Item: FNB (First National Bank)
Rating: 1
Author: Muhammad O

<p>I have a saftey deposit box at the FNB Randburg on Republic Rd. I wanted to add and remove some items from there recently only to find out that the bank is under renovations and will only be open in the middle of June 2016. Did you think the safety boxes belong to you FNB? That you did not the people whom have deposit boxes there. What am I supposed to do now with my plan to take some items and add some items to the box. No communication at all, I am so shocked, have been an FNB client for over 10 years</p>

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Replies (2)

FNB (First National Bank)'s replyOfficial

23 May 2016, 09:07

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one

FNB (First National Bank)'s reply23 May 2016, 09:07

Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one

Muhammad O's updateReviewer Update

23 May 2016, 14:33

Branch manager phoned me to apologies and explain the situation. He offered a solution but had a plan already on what I was going to do since they had been closed. Thanks for the call, I expect a call once the branch is open and I can access my box, prompt response

Muhammad O's update23 May 2016, 14:33

Reviewer Update