no communication to takelot delivery team.

I signed up for a new Business Gold Account and supp**** the necessary address details for Delivery. Somehow, this information was not given to Takealot Delivery Team. Takealot called me on the 18th January to ask for the address, which I had to spell out to them, since they cannot find the address. Then I received an SMS saying the card will be delivered on Tuesday 23 January 2024, only for Takelot to call me again today saying they need the address, and I need to spell it out for them as they cannot find the address.

How difficult can it be to just pass the information already supp**** to Takealot ?