No communication regarding card delivery

Fnb secure chat is pointless. The agents can never actually help you resolve an issue. My card is expiring soon and a new card was sent to the branch without anyone consulting me as to how I would like to get my new card. Unfortunately I work far away from that branch and will not be able to go there. Also with covid everyone should be limiting visits to public places. The secure chat agent told me that once a card is at a branch it cannot be rerouted and that I will have to cancel the card and apply for another one. I enquired if this will be a cost to me and was told that there will be a fee of R120, and that once I receive my card I should contact them to arrange a reversal, I have no faith that the reversal will actually happen. And at the end of month I got have a card to use